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Room 2211, Building E, Wanda Plaza, Guilan North Road, Nanhai District, Foshan, Guangdong, China.

+86 18613008055

Frequently Asked Questions

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+86 186-1300-8055

Is PACK-E a manufacturer?

Yes, As a professional EV Charger manufacturer, PACK-E have various kinds of production lines for portable EV Charger, EV Charging Cable and EV Charger Accessories, Also, JOYDEAL has cooperated with other outstanding factory to development EV Charging Station.

How do you guaranteed the quality of the product?

Firstly, our products have to pass strict inspections and repeated tests before they go out, rate of fine variety is 99.98%.
we usually take real pictures to show the quality effect to the guests, and then arrange shipment

How long is the warranty?

12 months warranty for portable EV Charger.24 months warranty for Wallbox EV Charger station

Does your products have the certification required by local goverment?

Absolutely, our EV chargers are designed and manufactured to meet and exceed all relevant industry standards and certifications required by local government regulations. We understand the importance of compliance and safety, and our products have undergone rigorous testing to ensure they meet the necessary criteria.

What is the MOQ?

For the initial order, we accept the sample order for your quality approval. The MOQ must be 50 pieces for next order.

Can you provide OEM service?

Yes. Logo,Color,Cable, Plug, Connector,Packages, and anything others you want to customized, pls feel free to contact us

What is the lead time for each order?

Normally 7-10 days for RTS products. Custom products take 15-25 days. It depends on the actual situation.Some stock will be shipped within 7 days , But pls note that Our production time will depend on the number of orders, and the level of busyness in production line.

Which port is the nearest from you?

Guangzhou or Shenzhen port

What is the Logistics method?

1. Sea Shipment 2. Air Shipment 3.Transport by railway 4. Express: DHL/ UPS /Fedex /TNT.

EXW, FOB, CIF and DDP service can be provided if needed.

What is the payment term?

30% deposit and 70% balance before shipment.

May I make the order for the DropShopping?

Usually, we have some items in stock and can make the DropShopping.

Where are your products distributed?
Our products are distributed all over the world, Main market are Europe.North America, Middle east ,South Africa and so on.

Can not solve your problem?

Our sales team is of services at any time, For more information please feel free to contact us.

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